Hotel Administration Coordinator– Carnival Cruises      

To provide a high standard of administrative support to the Hotel Director and Guest Services Manager by way of preparing meeting minutes and port clearance paperwork 

Essential duties and responsibilities

PRIMARY FUNCTION:

Support the Hotel Director in his/her daily administrative duties.

Attend and prepare minutes of Hotel Director’s meetings and Senior Management meetings.

Prepare all paperwork required for the ship’s clearance in ports and submit it to the Guest Services Manager in timely manner

GENERAL RESPONSIBILITIES:

Maintain a service culture throughout the Guest Services team.

Conduct oneself in a professional and courteous manner at all times with guests and shipboard employees.

Greet all guests and crew with a friendly and sincere welcome, making sure to acknowledge name and past loyalty when appropriate.

Use a positive and clear speaking voice, taking the time to understand all requests in detail.

Comply with the Carnival Look.

Perform all duties and responsibilities in accordance with environmental and safety policies.

Employ proper timekeeping and follow the CCL work time recording standards (FUNTIME).

Attend meetings, training activities, courses and all other work-related activities, as required.

Maintain all information folders (electronic and material), making sure they are always up to date.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Prepare and maintain SMS forms, which fall under the Hotel Director’s responsibility

Attend and take minutes of Crew comment card meetings

Collect information, back up documentation and prepare special pay reports (Cake incentive, Paid on Board, Special Pay) and submit it to the paymaster.

Prepare Overtime reports based on the Fun Time report.

Prepare files and evaluation forms of department heads for the Hotel Director.

Handle administrative duties:

-        Prepare Birthday cards o Keep the ship’s phone and beeper list updated

-        Organize Pin Awards ceremony, prepare letters and account for the pins

-        Finalize Hotel Tracking and post it

-        Prepare Star Employee of the Month certificates and pay report

-        Prepare reference, VIP and wedding letters and wedding comment cards.

To perform any duties as assigned by the Guest Services Manager or Hotel Director.

To consistently deliver fun, memorable vacations to our guests. Quality – Service – Hospitality – Friendliness

Minimum experience and qualification requirements for position:

·        3 years

Contract length: 6 months

Salary: 1500USD

Necessary documents:

• ·        Application form
• ·        Criminal background evaluation
• ·        CV
• ·        Marlins
• ·        Passport or ID card
• ·        Photo
• ·        Talent+