Snack Steward – Marella Cruises

The Wine Steward assists the Head Wine Steward in providing guests with courteous and professional service, and a variety of quality wines and wine services consistent with company standards, while meeting sales targets set by the company, and increasing revenue.. 

Essential duties and responsibilities

Operational

· Assist with the operation of the department, achieve and exceed departmental financial targets, (revenue, costs,) and assure guest satisfaction.
· Increase revenue for the company by applying up-selling techniques.
· Ensure that work area is properly stocked and set up as scheduled.
· Ensure professional beverage services in the restaurants.
· Oversee service in a section of the main dining room or an alternative dining location.
· Assist assigned personal with wine service in alternative dining locations.
· Assist the Head Wine Steward in preparing the restaurant for service every morning, afternoon or evening as required, to ensure guest satisfaction.
· Possess comprehensive knowledge of the wine and bar list in order to assist guests with their choices.
· Provide suitable recommendations and apply up-selling techniques.
· Monitor all events and activities on the ship that are related to wine service.
· Provide input to the Head Wine Steward when scheduling events.
· Assist the Head Wine Steward with the setting up of wine tastings and any other relevant activities.
· Resolve any passenger issues.
· Report guest problems or complaints immediately any to the Head Wine Steward.
· Ensure compliance with company procedures, stock control and accurate charging to accounts.
· Utilize every opportunity to tastefully up sell wines or different packages.
· Assistthe Head Wine Steward with the inventory of glasses, utensils, and bottles, ensuring all glasses and utensils are in perfect condition.
· Receive requisitions and organize the wine cellar with stock.
· Ensure confidentiality when handling sensitive information.
· Achieve the primary objectives of the position and comply with the above mentioned accountabilities in a timely and efficient manner and in accordance with company policies.

· Project a favorable image of the company, promote its goals and objectives, and foster and enhance public recognition and acceptance of all its areas.
· Observe and enforce uniform standards according to company policies and procedures.
· Work within set cost budget and par levels, and adjust requisitions to avoid any possible over ordering.
· Promote, set up and organize wine events.
· Know about bar set ups, cocktail presentations and standard cocktail recipes and garnishes.
· Adhere to the drinking age policy for vessel.
· Attend weekly bar staff meetings and training sessions, as required.
· Perform other duties as requested by supervisors, such as escorting guests on embarkation and, and pier duties.
· Guarantee safety, hygiene and sanitation practices are present at all times, maintai ning cleanliness of all areas according to Public Health and company standards.
· Conduct general cleaning and maintenance according to Shipsan, the European sanitation program and U.S.P.H. standards.
· Assistmanagement with coaching and introduction of new personnel.
· Maintain professional appearance to meet the following standards:
· Clean and ironed uniforms.
· Nametag visible at all times.
· Showers at least twice a day

· For males:
- Hair must be well-groomed and above the collar.
- Facial hair is not allowed in the Bar.
- Sideburns should not be lower than the ear lobe.
- No earrings are allowed for male employees.
- Personal jewelry should be kept to a minimum.
- All shoes are to be enclosed at the toe and heel.

· For females:
- Hair must be kept away from the face.
- Ladies should wear a dark-colored scrunch to tie back hair.
- Makeup should be tasteful and minimal.
- Personal jewelry should be kept to a minimum.
- Ladies may wear small earrings and one ring per hand.
- All shoes are to be enclosed at the toe and heel.

Minimum experience and qualification requirements for position:

• ·        Fluent in written and spoken English
• ·        Minimum two years extensive experience in wine service.

Contract length: 8 months

Salary: 867$

Necessary documents:

• ·        CV
• ·        Passport or ID card
• ·        Photo