Supervision and of Guest Services and all responsibilities relating to a Guest Service Operation as per VOC company standards

HIS/HER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

ESSENTIAL DUTIES & RESPONSIBILITIES

Support the Chief Purser with all Guest service related matters.
• Supervision of Global Administrator on completion of passenger cruise questionnaires.
• Supervisor Explorers desk operation.
• Ensure all embarkation preparations are completed in a timely matter.
• Supervision and training of all embarkation staff as required with the support from the shorex Manager relating to the Grabba Device.
• Liaise with Shorex Manager to ensure a smooth operation between the Airport and Terminal for guests arriving to the ship.
• Supervision of Embarkation and check-in with in the terminal and all communication relating to guests arriving from airport as per VOC SOPs.
• Complete time & attendance work schedule for all guest service staff. Ensuring They meet MLC regulations.
• GSM set hours at the Explorers desk to accommodate guest requests or queries.
• Review new Manifest each cruise and complete necessary cabin changes,upgrades etc. and liaising with shore side for any cabin or guest queries.
• Supervise Senior Receptionist with handling of all lost/delayed luggage.
• Ensure all Amenity Reports are sent out in a timely manner at the being of each cruise.
• Responsible for timely printing and delivery of all printed matters.
• Assist Guest Services when required.
• Be able to be confident when dealing with Guest complaints
• Take charge of Passenger medical disembarkations with support of Chief Purser.
• To be familiar with the ship’s safety and security procedures relating to the hotel Department in respect of any eventuality.
• Maintain an accurate and up to date manual for completion of responsibilities as
• Laid down in job description.
• Liaise with Night Auditor to ensure all ship board credits are posted in a timely manner
• To constantly operate in accordance with ISM safety regulations.
• To constantly operate in the interests of the owner.

Minimum experience and qualification requirements for position:

·        Previous 2- 3 years’ experience in a Concierge role on ships.

·        Relative accounting and administration skills for the role

·        Experience of supervising a small team of staff

·        Cash Handling and Foreign Currency exchange experience

·        Computer knowledge (Word, Excel, ) MXP an advantage

·        Experience in supervision Embarkation and Disembarkation procedures.

·        Excellent English skills, other languages are an asset

·        Service oriented and guest focused, positive personality and professional appearance.

·        Maintain confidentiality of all communications.

·        Flexible and stress resistant, team player, shows commitment

Contract length: 4 months on / 2 months off

Salary: 4000$

Necessary documents:

·        CV

·        Passport or ID card

·        Photo

·        Criminal background evaluation