Basic information's about the job
Position summary
Description
Restaurant Attendant
will perform the food service functions of dining and the working area is not
limited to specific dining venues onboard. Some examples that are included but
not limited to Room Service, Complimentary Dining Venues, Windjammer, etc.
While performing routine and expected responsibilities, all restaurant
attendants are engaged in providing courteous and professional service to
guests. The duties described below are performed either personally or through
subordinates.
HIS/HER RESPONSIBILITIES INCLUDE,
BUT ARE NOT LIMITED TO THE FOLLOWING:
ESSENTIAL DUTIES & RESPONSIBILITIES
All duties and responsibilities are
to be performed in accordance with Royal Caribbean Internationalâs Gold Anchor
Standards, SQM standards, USPH and HACCP guidelines, environmental, and work
place safety policies and procedures. Each shipboard employee may be required
to perform all functions in various food and beverage service venues throughout
the ship.
In accordance with Royal Caribbean Internationalâs philosophy of Anchored in
Excellence, each employee conducts oneself in a professional and courteous manner
at all times. This consists of physical and verbal interactions guests or
fellow shipboard employees and/or in the presence of guest contact and crew
areas.
1.Participates in rotational service delivery schedule, working in
complimentary dining venue and various other food and beverage service venues.
2.Observes all established security and guest privacy procedures when
delivering to staterooms.
3.Ensures efficient and seamless service delivery of all meals to guests in
their staterooms.
4.Learns and uses appropriate food and wine terminology and pronunciation, to
enhance the guestâs dining experience. Becomes familiar with menu descriptions
and wine lists in order to discuss items appropriately with guests.
6.Arranges settings on stateroom service trays, per Gold Anchor Standards.
7.Greets guests appropriately when delivering room service order, per Gold
Anchor Standards. Observes all established security and guest privacy
procedures when delivering to staterooms.
8.Presents both food and beverage to guests; can answer questions regarding
food and beverage items and communicates information to guests per Gold Anchor
Standards. Makes recommendations to entice guests while meeting management
goals (KPIs).
9.Relays order to galley as required and serves courses from galley and
beverages from various locations.
10. Garnishes and decorates dishes as required prior to serving.
11. Enters food and beverage orders in the point-of-sale system.
12. Observes guests to anticipate their needs and responds to any additional
requests.
13. Take ownership of maintenance in Guest Corridors when appropriate.
14. Maintains cleanliness and appearance of their working area in accordance
with all USPH and company standards.
15. Attends meetings, training activities, courses and all other work-related
activities as required.
16. Performs related duties as
required. This position description in no way states or implies that these are
the only duties to be performed by the shipboard employee occupying this
position. Shipboard employees will be required to perform any other job-related
duties assigned by their supervisor or management.
17. Actively follows ServSafe responsible service of alcoholic beverages.
18. Carries dirty dishes from respective dining rooms to kitchen/galley. Wipes
table tops and chairs with damp cloth. Replaces soiled table linens (when
applicable) and sets tables with silverware and glassware.
Minimum experience and qualification
requirements for position:
·
Two year food and/or beverage
service experience, preferably in a 4 or 5 star restaurant. Banquet experience
preferred.
·
Ability to apply customer service skills,
according to Royal Caribbean Internationalâs Gold Anchor Standards, when
interacting with guests and coworkers.
·
Ability to speak English clearly,
distinctly and cordially with guests
Contract length: 34 weeks on / up to 60 days off
Salary: 785 $ guarantee + tips
Necessary documents:
·
CV
·
Passport or ID card
·
Photo
· Criminal background evaluation