Basic information's about the job
Position summary
Description
Suggest and serve
high quality Starbucks We Proudly Serve (WPS) and/or Starbucks Licensed
products (including related ice cream and complimentary/retail pastries) while
serving guests following the GOLD Anchor and Starbucks Standards. To further
participate in the Beverage Operation team, adhere to all Royal Caribbean
standards with passion and enthusiasm.
HIS/HER RESPONSIBILITIES INCLUDE, BUT ARE NOT
LIMITED TO THE FOLLOWING:
ESSENTIAL DUTIES & RESPONSIBILITIES
In accordance with Royal Caribbean
Internationalâs philosophy of Anchored in Excellence, each
employee conducts oneself in a professional and courteous manner at all times.
This consists of
physical and verbal interactions with guests or fellow shipboard employees
and/or in the presence of
guest contact and crew areas.
1. Actively works as a Barista and exhibits high standards of service when
engaging with guest
and constantly investigates service standards improvements through talking with
guests and
reading all related comments and follow up.
2. Ensures the venue is set-up on time with adequate amount of all products is
on-hand. Inspects
workstations, work areas, equipment, etc. to ensure efficient service and
conformance to
standards.
3. Assist in training and monitoring new Baristas for proper skill and service.
Participates in
training for new recipes, promotions, techniques, equipment, etc. Provides
on-the-job training
to strengthen current performance and preparation for possible advancement to
promotional
positions. Monitors the daily workstation operation to ensure speed and
efficiency.
4. Demonstrates the proper operation of all equipment. Test equipment to ensure
accuracy of
temperature gauges, heating or cooling elements etc. Reports all malfunctions
and request
necessary repairs.
5. Prepare all products consistently to a high standard and in accordance with
Starbucks We
Proudly Serve and/or Starbucks Licensed standards, regarding taste, consistency
and attractive
presentation. Test beverages being prepared by viewing, tasting, and smelling.
6. Reviews USPH procedures for sanitation and cleanliness and monitors
workstations and
adherence to those procedures at all times. Enforces and follows USPH cleaning
procedures
for work surfaces, all related equipment and utensils.
7. Enforces the storage or disposal of over production items according to Royal
Caribbean
Internationalâs brand standards and Starbucks We Proudly Serve and/or Starbucks
License
rules and regulations.
8. Answers inquiries pertaining to Starbucks We Proudly Server and/or Starbucks
License general
information. Responds to escalated guest complaints in a considerate,
professional and
positive manner by showing concern and listening actively. Takes ownership of
guest
concerns, by following-up and ensuring complaints are resolved to the guestâs
satisfaction.
9. Consistently serves all food related items in the venue to a high standard
whether those
products be complimentary or revenue generating.
10. Ensures a healthy and safe working environment at all times.
11. Attends meetings, training activities, courses and all other work-related
activities as required.
12. Performs related duties as required. This position description in no way
states or implies that
these are the only duties to be performed by the shipboard employee occupying
this position.
Shipboard employees will be required to perform any other job-related duties
assigned by their
supervisor or management.
Minimum experience and qualification
requirements for position:
·
Ability to read, interpret and
demonstrate the preparation of drink recipes
·
Ability to speak English clearly,
distinctly and cordially with guests.
·
Ability to speak additional
languages preferred.
·
minimum 21 years of age
·
Extensive knowledge of beverage
handling procedures with regard to public health standards.
Contract length: 29 weeks on / up to 60 days off
Salary: 1204 $ guarantee + tips
Necessary documents:
·
CV
·
Passport or ID card
·
Photo
· Criminal background evaluation