Expired
Service Excellence Trainer

· Coordinate front of house food and beverage new hire orientation · ...

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    Posted: 7 years ago
Service Excellence Trainer
Service Excellence Trainer

Basic information's about the job

Position summary

Disney Cruises
Shipboard
Contract
6 Months
Expires: May 14, 18
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Description

· Coordinate front of house food and beverage new hire orientation
· Oversee and design departmental training programs & training materials
· Ensure the Service Excellence Training Plan within the Beverage, Quick
· Service and Dining Room is in place, being followed and completed

 

HIS/HER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

ESSENTIAL DUTIES & RESPONSIBILITIES

 

Coordinate the front of house Food and Beverage new hire orientation; provide
support and assistance to Crew
· Design departmental training programs and associated materials
· Maintain Responsible Vendor Training and tracking
· Responsible for the completion of the Training Verification Statements
· Ensure all Crew complete United States Public Health classes; schedule all
returning Crew for a refresher training
· Responsible for the development of food and beverage product knowledge
· Schedule weekly assessments; monitor and report outcomes
· Monitor all service standards; audit restaurants on a daily basis
· Carry out GSM breakdowns and individual GSM/PPD analysis on embarkation
days
· Track and log all training requirements
· Informs returning Crew of departmental changes while Crew were on vacation
· Evaluate Service Excellence team performance
· Conduct and facilitate weekly Service Excellence meetings
· Order micros cards with partnership from IT for embarking Crew


Minimum experience and qualification requirements for position:

·        Minimum two years in a managerial training and development role


Contract length: 4 months on/2 months off


Salary: Not available


Necessary documents:

·        CV

·        Passport or ID card

·        Photo

Additional information's

English
Supervisory responsibilities -
Minimum of year(s) previous work experience required
shipboard exprerience not required.
Basic STCW Certificates not required.
Prefered gender -
No seaman discharge book needed

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